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Return

Return conditions

You can return ordered items within 14 calendar days of receipt. Hygiene articles and specially labelled articles are excluded.

Returns

In your account, you will find the “Returns” function for each order. Select this option, enter the reason for the return and print out the return receipt and return label. Enclose the return receipt with the parcel and hand it over to the post office. Please note that the parcel must be stamped by the customer. We would like to point out that returns are the responsibility of the customer. We cannot accept any liability for untraceable or lost consignments.

Refunds

Refunds will be made within 10 days after inspection of the goods to the payment method used for the order.

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